Residential Support

Position Summary

The Residential Support role is a compliance-focused, documentation-driven position responsible for maintaining the integrity of resident records, regulatory requirements, and operational compliance across all Unique Caring Opportunities Inc residential homes. This is a hands-on role that requires active involvement in organizing, completing, collecting, and filing documentation to ensure resident files are accurate, current, and audit-ready at all times.

Key Responsibilities

• Actively oversee, complete, organize, and maintain all resident care plan documentation and required compliance files

• Track and ensure timely completion of all required annual documentation including Individual Support Plans (ISPs), annual reports, resident consents, and physician consents

• Monitor and follow up on resident medical appointments, ensure all physician orders are documented, and maintain accurate healthcare documentation

• Coordinate appointment tracking, confirm follow-up documentation is completed after each visit, and communicate appointment outcomes to the Operations Manager

• Provide medication oversight support including tracking prescription expiration dates, coordinating refills and renewals, and identifying medication documentation issues or MAR discrepancies before they become larger compliance concerns

• Track and document environmental and safety compliance including fire drill records, home safety checks, AC vent checks, and other recurring residential compliance requirements

• Maintain resident financial accountability records and ensure all financial documentation is organized and compliant

• Physically collect, complete, organize, and file documentation on an ongoing basis — this is a hands-on role, not solely a tracking or deadline management position

• Prepare documentation packages for APD relicensing, audits, and compliance reviews

• Track resident goal progress and maintain documentation that reflects current and accurate goal alignment

• Communicate proactively with the Operations Manager regarding compliance gaps, upcoming deadlines, or documentation concerns

• Provide occasional support with resident appointment coverage when operationally necessary — this is not a primary responsibility