​Position Overview:

The Director’s Assistant & Care Support is a dual-role position that supports both the administrative operations and direct care functions of the organization. This team member works closely with the Director to help manage day-to-day operations while also stepping in to provide hands-on caregiving as needed. The ideal candidate is organized, dependable, compassionate, and comfortable balancing both office responsibilities and client care.​

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Key Responsibilities:

• Assist the Director with oversight of services including Residential Habilitation, Life Development Skills Levels I & II, and Transportation.

• Provide direct care and personal assistance to clients during staff shortages, emergencies, or as directed.

• Coordinate employee schedules and ensure adequate staffing coverage.

• Support the hiring and orientation process for new staff.

• Draft and manage professional communications, reports, and documentation.Monitor staff files and ensure compliance with confidentiality and regulatory requirements.

• Conduct audits and ensure accurate records are maintained (including medication and supply inventory).

• Maintain cleanliness and organization of residential homes and office areas.

• Serve as a point of contact for staff inquiries and ensure company policies and procedures are followed.

• Attend staff meetings, trainings, and in-services.

• Assist in planning holiday events and facility activities.

• Coordinate with vendors and manage logistical details for meetings and operations

• Support data entry, including documentation in systems such as iConnect.

• Help research, write, and maintain operational policies and procedures.

• Additional tasks may be assigned to meet organizational needs.

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Qualifications:

Education: Associates Degree required

Experience: Minimum 2 years of relevant experience, including caregiving and/or administrative support

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Physical and Work Environment:

• Excellent verbal and written communication

• Strong organizational and time management abilities

• Compassionate, professional, and adaptable

• Ability to multitask in a fast-paced environment

• Leadership and problem-solving skill

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​Note: This position requires completion of all mandatory trainings and certifications relevant to direct care and administrative support. All trainings must be current or completed within the required timeframe upon hire.